Keeping it Real: Collecting Legal Names vs. Nicknames

An insurance policy is a legal contract between an insured individual and the insurance carrier; therefore, the patients legal name should ALWAYS be used. Recently, some of our clients have had difficulty lining up patient information because of names being entered incorrectly with nicknames instead of legal names. You should always use the insured person’s…

Don’t Underestimate the Importance of Verification of Eligibility and Benefits

To ensure a seamless billing process, reduce claim denials, and receive accurate and timely payments in your chiropractic practice, it is imperative that you do a verification of eligibility and benefits before a patient’s first appointment. With the amount of workflow your front desk is responsible for, this important first step sometimes falls through the…