Premium support for existing clients! We're here to help!

Call Helpdesk Team

(517) 619-1290

Our helpdesk representatives are available by telephone Monday through Friday from 9 AM - 4 PM.

If you have an emergency issue related to the service we are providing we STRONGLY recommend you call us to ensure immediate response!

Submit a Ticket

Submit a help ticket via email or our easy to use online form. Please be sure to attach any documentation (with the exception of HIPAA sensitive information) related to the issue!

Online Chat

Use our online chat feature! The online chat feature available Monday through Friday from 9 AM - 4 PM.

Click the button (looks like the image below) in the BOTTOM RIGHT of your screen!

Frequently Asked Questions

How do I pay my invoice?

Your invoice can be paid online, over the phone, or via USPS. We accept all major card brands. Check or cash is also accepted. Contact Wes Hoffrichter, MBA at 517.619.1290 or info@michicare.org with questions!

What is the turn-around time for verification of benefits?

We strive to complete each verification task in 24 hours. However, variables may arise that increase the turn-around time.